The Pharmaceutical Sector

Quality and efficiency are keys to the success of the organization

The pharmaceutical industry is under increasing pressure to minimize costs, while constantly improving service delivery and patient satisfaction. 

In such a competitive sector, quality and efficiency are key to the success of the organization, and in both aspects, the digital transformation of the business thanks to technology is decisive.

The challenge of digital transformation in the pharmaceutical sector

In order to be able to serve their customers (hospitals, health centres or pharmacies, among others) properly, pharmaceutical companies require flexible, efficient and above all, quick solutions that adapt to their particular needs.

In this context, the challenge is how to implement digital transformation solutions to achieve total control and traceability over the critical documentation that enters and leaves the organization, while implementing management systems that allow measuring and offering relevant information to promote projects of efficiency and optimization.

The pharmaceutical industry faces a series of challenges that need to be addressed, such as:


Fast and efficient coordination of sales networks dispersed throughout the country and without a fixed location in order to be able to leave shipments - thanks to technology - in multiple locations.

Agility and Flexibility

Agility and flexibility, with solutions that adapt to the changing and demanding needs of the banking environment and its customers.

Hot Desking and teleworking

New hybrid and flexible work models for employees that make new solutions necessary.


The traceability of the arrivals and departures of both internal and external documentation in order to identify where critical information has passed, and react quickly in the event of incidents.

Continuous Improvement

Continuous improvement systems, thanks to having relevant information, to identify areas for improvement that generate savings and efficiencies.

Hospital and Special Logistics

Specialized services for hospital deliveries and collections, as well as reverse logistics management, among others.

GIO: a comprehensive, modular and scalable solution

For the last 20 years, The Mail Company has been providing an efficient service to leading pharmaceutical and healthcare companies, in which we have excellent references.

The knowledge acquired during this time has allowed us to develop a technology-based solution. The GIO Platform is a modular software in the cloud that is provided in SaaS (software as a service) format; and that allows companies to manage the entire document and parcel flow, of any type of document, external and internal, also integrating mandatory electronic notifications with Public Administrations.

To address the challenges faced by pharmaceutical companies, the GIO Platform includes three solutions:

GIO Smart Mailroom

The smart mailroom solution, which allows:
  • Manage and optimize all the processes that take place in a physical mailroom or post office.
  • Implement a Digital Mailroom to gradually digitize all processes and documentation.
  • Implement a smart locker system (eBox) as an alternative distribution system.

GIO Smart Courier Service

The smart courier solution, which allows:
  • Access a wide range of partners and services in real time for any standard or special needs of the organization.
  • Have a centralized traceability and monitoring system in real time, regardless of the partner that performs the service.
  • Have an advanced cost control and budget management system in real time that allows the organization to establish savings mechanisms.
  • Digitize part of physical documentation shipments through certified delivery or electronic signature solutions, guaranteed by a qualified provider of trusted services.

NEOS Services

The electronic notification management solution, which allows:
  • Implement all the processes necessary for the comprehensive management of the mandatory electronic notifications issued by Public Administrations.
  • Define the electronic offices to be tracked.
  • Distribute the downloaded notifications electronically and securely.
  • Monitor the tracking, download and distribution of the downloaded notifications.
  • Have relevant information for the control of the service’s productivity.

Contact our service consultants

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Implementing the GIO Platform’s solutions enables pharmaceutical companies to:

Beneficios GIO
  • Have an IT solution that has embedded business processes and best practices for managing services.
  • Automate tasks and processes that are traditionally performed manually and inefficiently.
  • Have relevant information recorded by the solution that allows you to measure productivity, efficiently and keep track of effective spending at any time.
  • Provide the organization with a solution that enables a project of digital transformation of the organization’s document logistics to be gradually implemented.

Tell us your needs, we can help you!

The time has come to improve the efficiency of your mailroom and courier service needs. Contact us and a specialist consultant will get in touch with you to find out your needs in detail and see how The Mail Company can help you.
The Mail Company

Mailroom, Courier Service and Smart Communications

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