General Services

Equip yourself with the necessary tools for the proper functioning of the organization

The General Services Department plays a key role in the organization’s correct daily operation, as it is responsible for carrying out and coordinating all the activities necessary for the effective support of users, facilities and infrastructures.

The challenge of efficiently managing a large number of heterogeneous and diverse services

Large organizations with many users distributed throughout the country face the challenge of having to manage and provide a large number of heterogeneous and highly diverse services, some of which may be highly complex, such as mailroom and courier services. And all this without the possibility of having specialized resources, without resources for management and with very limited budgets. 

In short, the General Services department needs partners that provide solutions for the organization that include knowledge, management and technological tools that offer them control, visibility and traceability of the purchased services.

General Services departments face a number of challenges that need to be addressed:

Knowledge and Tools

Lack of specialized knowledge and tools to establish mechanisms to implement budget control systems and service cost reduction.

Hot Desking and Teleworking

New hybrid and flexible work models for employees that make new solutions necessary.

Technology

Lack of technology that allows them to collect relevant information to understand the costs they incur and the use that end users make of the service.

Visibility

Lack of visibility regarding compliance with the levels and quality of the service offered by providers and perceived by users.

Continuous Improvement

Implement a system of continuous improvement thanks to having relevant information that makes it possible to identify areas for optimization that generate savings and efficiencies.

Versatility

And all this with agile and flexible providers, who provide solutions that adapt to the changing and demanding needs of the environment and the organization.

GIO: a comprehensive, modular and scalable solution

At The Mail Company, for the last 20 years we have been providing and managing mailroom, courier and document logistics management services for large organizations in all sectors, where we have excellent references.

This vast experience has allowed us to develop a technology-based solution: the GIO Platform.

The GIO Platform is a modular software in the Cloud that is served in SaaS format and that allows organizations to manage all the processes of incoming and outgoing documentation and parcels, whether in physical or digital format, and omnichannel in nature, including the comprehensive management of mandatory electronic notifications with Public Administrations.

To address the challenges faced by organizations, the GIO Platform incorporates three specialized solutions in the form of independent and integrable modules:
carteria

GIO Smart Mailroom

The smart mailroom solution, which allows:
  • Manage and optimize all the processes that take place in a physical mailroom or post office.
  • Implement a Digital Mailroom to gradually digitize all processes and documentation.
  • Implement an alternative and secure distribution system based on smart lockers.
mensajeria

GIO Smart Courier Service

The smart courier solution, which allows:
  • Access a wide range of partners and services in real time for any standard or special needs of the organization.
  • Have a centralized traceability and monitoring system in real time, regardless of the partner that performs the service.
  • Have an advanced cost control and budget management system in real time that allows the organization to establish savings mechanisms.
  • Digitize part of physical documentation shipments through certified delivery or electronic signature solutions, guaranteed by a qualified provider of trusted services.
Neos

NEOS Services

The electronic notification management solution, which allows:
  • Implement all the processes necessary for the comprehensive management of the mandatory electronic notifications issued by Public Administrations.
  • Define the electronic offices to be tracked.
  • Distribute the downloaded notifications electronically and securely.
  • Monitor the tracking, download and distribution of the downloaded notifications.
  • Have relevant information for the control of the service’s productivity.

Contact our service consultants

+ 34 902 090 091

Benefits

Implementing the GIO Platform’s solutions allows organizations to:

  • Have a computer solution that has embedded business processes and best practices for managing services.
  • Automate tasks and processes that are traditionally performed manually and inefficiently.
  • Have relevant information recorded by the solution that allows you to measure productivity and efficiency and keep track of effective spending at any time.
  • Have a solution that enables the gradual implementation of a project for the digital transformation of the organization’s document logistics, such as Digital Mailroom or Digital Shipping, gradually and at the organization’s pace.

Tell us your needs, we can help you!

The time has come to improve the efficiency of your mailroom and courier service needs. Contact us and a specialist consultant will get in touch with you to find out your needs in detail and see how The Mail Company can help you.
The Mail Company

Mailroom, Courier Service and Smart Communications

Contact one of our consultants and request your demo

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