The Banking Sector

The obligation of organizations to adapt to a new culture

The banking sector is undergoing a profound process of transforming its business to meet the increasingly demanding needs of its customers, who demand services based on immediacy, omnichannel retailing and agility, which forces organizations to adapt to a new culture.

The challenge of digital transformation in the banking sector

The challenge in terms of document logistics and business information management that banks face is enormous, since guarantees, contracts, critical documentation and many other products are exchanged daily between the central headquarters and the bank branches around the world, which travel inside pouches through complex and costly logistics routes. 

In this context, the challenge is how to implement digital transformation solutions to achieve total control and traceability over the critical documentation that enters and leaves the organization, while implementing management systems that allow measuring and offering relevant information to promote projects of efficiency and optimization.

Banks face a series of challenges that they need to address, such as:

Hot Desking and Teleworking

New hybrid and flexible work models for employees that make new solutions necessary.


The traceability of the arrivals and departures of both internal and external documentation in order to identify where critical information has passed, and react quickly in the event of incidents.

Continuous Improvement

Continuous improvement systems, thanks to having relevant information, to identify areas for improvement that generate savings and efficiencies.

Agility and Flexibility

Agility and flexibility, with solutions that adapt to the changing and demanding needs of the banking environment and its customers.

Coordination of document flows

The coordination of document flows between the different branches, through the same interconnected platform between the different points.

Identity theft

Have procedures to identify the person who collects the documentation in order to prevent identity theft.

High cost of Pouches

Financial institutions bear a high cost in transporting documentation through pouches

GIO: a comprehensive, modular and scalable solution

The Mail Company has been providing and managing mailroom, courier and document management services for more than 20 years in a multitude of large organizations in all sectors, and particularly in large companies in the banking and financial sector, where we have outstanding references.

This vast experience has allowed us to develop a comprehensive solution which has technology and software at its heart. The GIO Platform is a modular software developed entirely by The Mail Company, which is provided in the cloud and is licensed as a service in SaaS (Software as a Service) format. GIO enables organizations to manage all the processes of incoming and outgoing documentation and parcels, whether in physical or digital format, and from an omnichannel approach, which includes the comprehensive management of mandatory electronic notifications with Public Administrations.

To address the challenges faced by banks, the GIO Platform integrates three specialized solutions:

GIO Smart Mailroom

The smart mailroom solution, which allows:
  • Manage and optimize all the processes that take place in a physical mailroom or post office.
  • Implement a Digital Mailroom to gradually digitize all processes and documentation.
  • Implement a smart locker system (eBox) as an alternative distribution system.

GIO Smart Courier Service

The smart courier solution, which allows:
  • Access a wide range of partners and services in real time for any standard or special needs of the organization.
  • Have a centralized traceability and monitoring system in real time, regardless of the partner that performs the service.
  • Have an advanced cost control and budget management system in real time that allows the establishment of savings mechanisms.
  • Digitize part of physical documentation shipments through certified delivery or electronic signature solutions, guaranteed by a qualified provider of trusted services.

NEOS Services

The electronic notification management solution, which allows:
  • Implement all the processes necessary for the comprehensive management of the mandatory electronic notifications issued by Public Administrations.
  • Define the electronic offices to be tracked.
  • Distribute the downloaded notifications electronically and securely.
  • Monitor the tracking, download and distribution of the downloaded notifications.
  • Have relevant information for the control of the service’s productivity.

Contact our service consultants

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Implementing the GIO Platform solutions enables financial institutions to:

  • Have an IT solution that has embedded business processes and best practices for managing services.
  • Automate tasks and processes that are traditionally performed manually and inefficiently.
  • Have relevant information recorded by the solution that allows productivity to be measured, quantified and exact control of spending at any time.
  • Have a solution that enables a project of digital transformation of the organization’s document logistics to be gradually implemented at the pace of the organization.

Tell us your needs, we can help you!

The time has come to improve the efficiency of your mailroom and courier service needs. Contact us and a specialist consultant will get in touch with you to find out your needs in detail and see how The Mail Company can help you.
The Mail Company

Mailroom, Courier Service and Smart Communications

Contact one of our consultants and request your demo