The pillars of our organizational philosophy are:


  • Provide services that not only meet the demands of our customers, but also exceed their expectations.
  • Training, motivation and dialogue will be the bases of our success.
  • Adequate cost of the service.
  • Continuous improvement of the company’s management, through the improvement of its processes.
  • Comply with the legal requirements applicable to the organization.
  • Prevent environmental contamination resulting from the development of our activity.
  • Raise awareness about environmental matters and information security.
  • Effectiveness of the organization based on facts and evidence.
  • Use and promotion of the Integrated Management System.


The Management has the necessary resources and means to implement, improve and maintain the Management System, based on the requirements established in the ISO 9001, ISO 14001 and ISO 27001 Standards and the requirements of The Mail Company, aimed at developing and improving its services under an integrated Information Security and Quality Management System whose scope is the Management of information flows, documents and parcels in business organizations, both in physical and digital format, likewise, it ensures that this policy has been developed in order to safeguard the confidentiality, availability and integrity of the information.


Based on this policy, the corresponding incident management procedures and protection of associated rights are established, in which the functions and obligations of the personnel are defined, as well as the consequences that may be incurred in case of non-compliance.


In order to comply with this policy, the collaboration of all the company’s personnel is essential, which must be considered from now on required to comply with it and must be convinced of the need for a constant effort to improve, and knowledge and contribution to achieve of management objectives. It is important that all personnel respect and comply with their obligations due to their own awareness regarding the relevance of this matter, which not only affects information related to the company, but also third-party individuals and legal entities outside of it.


The Management of The Mail Company will guarantee that this policy is available to the interested parties, that it is communicated within the organization and that it is reviewed to ensure its continued adequacy, having the necessary equipment, means, environments and training to do so.

Barcelona, March 16, 2021

General Directorate


The Mail Company

Cartería, Mensajería y Comunicaciones Inteligentes

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