Vodafone Portugal adopts The Mail Company Mailroom
Vodafone Portugal has purchased Mailroom 2.0 from Spanish digital transformation and document logistics specialist provider The Mail Company in order to increase the efficiency of the management of its incoming and outgoing documents and orders. Mailroom 2.0 brings with it not only Mailroom service but also access to The Mail Company’s GIO platform for Vodafone’s facilities managed by PreZero Portugal, the manager of Vodafone’s support services.
The implementation of the Mailroom solution in July 2021 delivered the required automation and digitisation of Vodafone’s services and processes for automatic notification, achieving improved internal organisation, improved communication with users and increased efficiency, and reduction of the environmental impact of the business thanks to the introduction of paperless technology.
The Mail Company’s Mailroom 2.0 solution consists of a professional system for the receipt, recording, notice of receipt and physical distribution of documents and packages received by the business. Through a mixture of technology, methods of working, management model and completely customisable staffing the business has the capacity to, among other things, have real-time information about the receipt of scheduled items and to check the mailroom log and ensure the traceability of all incoming and outgoing documents and orders.
In fact, the key factor for Vodafone’s decision was the functionality of The Mail Company’s GIO platform whose capabilities include recording receipt of an item in less than 15 seconds and sending automatic notifications to addressees, and optimisation of delivery rounds and resources.
Customisation of the platform
The roll-out process carried out by an expert team from The Mail Company in Portugal involved Vodafone Portugal itself and PreZero Portugal. The process consisted of an initial phase of information-gathering to determine the requirements and objectives for the project, the formation of the PreZero Portugal team and the customisation of the GIO Platform with the addition of an automatic notification system and modification of the receipt module to manage internal stocking (receipt log, inventory and delivery of material to users) at the customer’s request.
“The results from the first year of use of the GIO platform have been very positive, from the process of roll-out and implementation of improvements to the platform to the first operational implementation, allowing us to optimise the operation of our mailroom/warehouse and interaction with internal partners. Digitisation of our mailroom logs has increased productivity and also allowed us to check the log and the flow of incoming and outgoing items when necessary.”
Esther Domínguez, Head of SOFT Facilities Infrastructure
About THE MAIL COMPANY
The Mail Company is a Spanish company operating in Spain and Portugal that specialises in advisory services in Digital Transformation and Document Logistics. Its mission is to help organisations to improve and streamline their business processes through information and document management, merging the physical and digital worlds.
As part of that mission, The Mail Company developed its Corporate Communications Hub which integrates pioneering technology-based solutions in Spain and Portugal, such as DMR (Digital Mail Room), e-BOX (free-standing fully integrated ecommerce dispatch system of business) and NEOS (one-of-a-kind solution for the Integrated Management of Mandatory Electronic Notifications to government bodies).
Formed in 2000, THE MAIL COMPANY’s customers include businesses such as Grupo Planeta, France Telecom, RACC, Mutua Madrileña, Oracle, SAP, BMW, The Boston Consulting Group, Enagás, Heineken, L’Oreal Portugal, Diageo, Vodafone Portugal, Aguas de Barcelona and Electrolux. The Mail Company also manages document logistics services at Torre Cristal, Castellana 81 and Parque Empresarial Las Mercedes, both in Madrid; and Diagonal 640, Torre Mapfre and the World Trade Center in Barcelona.
Communications Department, The Mail Company
Tel: +34 910 526 273